This privacy policy for Sugwaii Corporation (“Company,” “we,” “us,” or “our”), outlines the process of collecting, storing, using, and sharing your information when you utilize our services (“Services”). This includes actions such as:

• Visiting our website at www.sugwaii.com, or any of our affiliated websites that provide a link to this privacy policy.
• Connecting with us through various channels, including sales, marketing, or in-person events (“Offline Events”).
  

By utilizing the Services, you acknowledge and accept the gathering, utilization, and exposure of your information as outlined in this Privacy Policy. Additionally, you consent to our Terms & Services, which are referenced and included. If you do not agree, cease accessing or utilizing the Services and refer to the information below regarding your rights.

Our services and systems are intended for residents of the United States and are hosted on servers located within the country. If you are located outside of the United States, please be aware that any information we collect, including cookies, will be processed and stored in the United States. It’s important to note that the level of privacy protection in the United States may differ from that of your own country. By using our services and providing us with your information, you are consenting to the transfer and processing of your information in the United States.

DATA COLLECTION

We gather the following details when you sign up for the Services, show interest in learning more about us or our offerings, reach out to us, or engage in any activities on the Services. It is important that all information you provide to us is true, complete, and accurate. Please remember to inform us of any changes to this information.

Personal Details: Including your name, email address, telephone number, birthday, shipping address, and company name (if applicable).

Account Information: Including your login details, order history, wishlist, preferences, feedback, and any other information you provide to us voluntarily.

Transaction Information: Including your payment card number, billing address, and other relevant details.

Marketing Information: Including your preferences and the extent of your involvement with our campaigns.

Technical Information: Including online identifiers, internet protocol (IP) addresses, device type, login information, browser details, time zone, geographical location, operating system, platform, and other technology on the devices used to access the Services.

Usage Information: Including how you utilize our website, products, and services.

COOKIES

Under certain circumstances, we may utilize cookies and comparable tracking technologies (such as web beacons and pixels) to retrieve or retain information. We utilize this data to enhance your overall satisfaction, gain insights into user behavior, and enhance the excellence of our Services.

INFORMATION USAGE

We utilize your personal information for various purposes, based on your interaction with our Services, such as:

To streamline account creation and authentication processes and effectively handle user accounts. We are able to handle your information in order to facilitate the creation and login to your account, while also ensuring the smooth functioning of your account.

To provide and assist in the provision of services to the user. We are able to process your information in order to provide you with the requested service.

To address user inquiries and provide assistance to users. We are able to handle your information in order to address your inquiries and resolve any possible concerns that may arise regarding the requested service.

To ensure compliance and effectively handle your orders. We are responsible for handling and overseeing your orders, payments, returns, and exchanges made through the Services.

To seek input. We may process your information as required to seek feedback and reach out to you regarding your utilization of our Services.

To provide you with marketing and promotional communications. We may process the personal information you provide to us for our marketing purposes, as long as it aligns with your marketing preferences. You have the option to unsubscribe from our marketing emails whenever you choose. For additional details, please refer to the section titled “Your privacy options” below.

In order to safeguard our Services. We may process your information as part of our efforts to ensure the safety and security of our Services, including monitoring and preventing fraud.

To analyze patterns of usage. We may analyze the way you utilize our Services in order to gain a deeper understanding of their usage patterns, enabling us to enhance their functionality.

To assess the efficacy of our marketing and promotional campaigns. We may process your information to gain a deeper understanding of how to deliver marketing and promotional campaigns that are highly tailored to your needs.

To ensure the preservation and safeguarding of an individual’s crucial concerns. We may process your information when necessary to ensure the safety and well-being of individuals, such as to prevent any potential harm.

To compile statistical or demographic information. We have the ability to combine, make anonymous, or remove identifying information from your Personal Information in order to create analytical data that measures different usage metrics.

PAYMENT PROCESSING

We utilize third-party payment processors to ensure the secure processing of your payment information. When you make a payment using a credit card or electronic payment, your information is securely encrypted and then transmitted to the payment processor. We do not retain any of your payment details, and cannot be held liable for the actions of the payment processor or how they handle and utilize your information.

For more information on how these third-party payment processors store and use your information, you can access their privacy policies here:

Visit this link for PayPal’s privacy policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full 

Visit this link for Stripe’s privacy policy: https://www.stripe.com/privacy

OUR APPROACH TO SHARING YOUR INFORMATION

In order to achieve the objectives outlined in the “information usage” section, it may be necessary for us to disclose the information we gather to:

Partners, advisors, and external service providers. Your data may be shared with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have established contracts with our third parties to ensure the protection of your personal information. This indicates that they are unable to take any action with your personal information unless we have explicitly authorized them to do so. Rest assured, your personal information will only be shared with us and not with any other organization. They also promise to safeguard the data they possess on our behalf and to keep it for the duration we specify.

There may be instances where we are required to disclose your personal information:

Transfer of Business: Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Partners: We may share your information with our affiliates, and we expect them to respect and adhere to our privacy policy. Our affiliates encompass our parent company, subsidiaries, joint venture partners, and other companies that we have control over or share common control with.

Legal Issues: Your information may be shared in order to comply with relevant laws and regulations, respond to legal requests for information, or safeguard our rights.

Confidential Data: We have the ability to combine, make anonymous, or remove any identifying information from your Personal Information and then provide it to third parties for marketing or analytics purposes.

Elsewhere as per your instruction: With your permission or when you give us your consent, we may share your information as you direct or request.

WHAT IS THE DURATION FOR WHICH WE RETAIN YOUR INFORMATION?

We will retain your personal information for the duration necessary to fulfill the purposes outlined in this privacy policy, unless extended retention is mandated or allowed by applicable regulations (such as tax, accounting, or other legal obligations). There is no obligation for us to retain your personal information beyond the duration of your account with us.

When we no longer have a valid reason to process your personal information, we will either delete or anonymize it. If this is not possible due to storage in backup archives, we will securely store your personal information and prevent any further processing until deletion is feasible.

ENSURING THE SECURITY OF YOUR INFORMATION IS OUR TOP PRIORITY

We have put in place effective and practical technical and organizational security measures to ensure the safety of any personal information we handle. Nevertheless, even with our extensive measures to protect your information, it is important to note that no electronic transmission over the Internet or information storage technology can provide an absolute guarantee of 100% security. Therefore, we cannot make any promises or guarantees that unauthorized individuals such as hackers or cybercriminals will be unable to breach our security measures and gain access to, steal, modify, or collect your information improperly. While we strive to safeguard your personal information, the transmission of such information to and from our Services is solely your responsibility. It is important to access the Services in a secure environment.

YOUR PRIVACY OPTIONS

We offer you the choice to decline the use of your information for purposes unrelated to the placement, processing, or fulfillment of a product or service in specific situations.

For Email Marketing: You have the option to stop receiving marketing emails from us whenever you want. Simply click the unsubscribe link in the footer of the email.

For Data analysis: If you wish to decline Google Analytics, you can visit https://tools.google.com/dlpage/gaoptout 

For Cookies: Disabling cookies in your web browser could potentially affect the usability of our Services.

For Account Updates: Feel free to update or correct the information associated with your account whenever you need by logging into your account. It is your duty to ensure the accuracy of this information.

For Disabling your account: While you have the option to deactivate your account, please note that we may still need to keep certain information for analytics or due to technical or legal obligations.

PRIVACY SETTINGS

Certain web browsers and mobile operating systems, as well as mobile applications, offer a Do-Not-Track (“DNT”) feature or setting that allows you to indicate your privacy preference of not having your online browsing activities monitored and collected. Currently, there is no universally agreed-upon technology standard for recognizing and implementing DNT signals. Therefore, at this time, we do not acknowledge or act upon DNT browser signals or any other automated method that indicates your preference to avoid online tracking. If a regulation regarding online tracking is implemented in the future, we will notify you about this practice through an updated version of our privacy policy.

FOR RESIDENTS OF CALIFORNIA (CCPA)

This section provides an overview of our practices regarding the collection, use, processing, and disclosure of personal information for California consumers, as well as the rights that you may have. This Privacy Policy is enhanced with additional information to comply with the California Consumer Privacy Act (“CCPA”).

To gain insight into the data we may have gathered about you within the last year, as well as its sources, please refer to the “data collection” section.

We gather your information, as outlined in the “information usage” section, to effectively manage, operate, and sustain our business. This enables us to deliver our products and services and achieve our business goals and objectives.

We may disclose your information to our service providers as outlined in the “our approach to sharing your information” section. We may also utilize your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This does not fall under the category of “selling” your personal information.

Sugwaii Corporation prioritizes the protection of your personal information and does not engage in the practice of selling it to third parties for financial gain.

Sugwaii Corporation has shared the following categories of information with third parties for business or commercial purposes in the past twelve (12) months:

Category C: Characteristics of protected classifications under California or federal law, such as gender or date of birth.

Category D: Commercial information, including transaction details, purchase history, financial records, and payment data.

Category F: Information related to online activities, including browsing history, search history, online behavior, interest data, and interactions with websites, applications, systems, and advertisements.

Category G: Geolocation data, such as device location.

The information regarding the parties with whom we shared personal information for business or commercial purposes can be located in the “our approach to sharing your information” section of this privacy policy.

Understanding Your Rights

Requesting data deletion — Submitting a deletion request

You have the right to request the removal of your personal information. If you request the deletion of your personal information, we will honor your request and delete it, with the exception of specific circumstances outlined by law. These exceptions may include situations where another individual exercises their right to free speech, our legal obligations for compliance, or any necessary processing to safeguard against illegal activities.

Request for information regarding your rights
Based on the specific situation, you are entitled to be informed:

Regarding the collection and usage of your personal information;

the types of personal information that we collect;

The purposes for which the collected personal information is utilized;

Clarifying our practices regarding the sharing of personal information with third parties;

We will provide you with the categories of personal information that we have sold or disclosed for a business purpose.

Identifying the parties to whom the personal information was sold or disclosed for a business purpose is essential.

The purpose for collecting or selling personal information in a business or commercial context.

As per the relevant laws, we are not required to furnish or erase consumer information that has been de-identified in response to a consumer request, nor are we obligated to re-identify individual data for the purpose of verifying a consumer request.

Ensuring Equal Treatment for the Protection of Consumer Privacy
We assure you that your privacy rights will be fully respected and protected without any form of discrimination.

Authentication procedure
Upon receiving your request, we will need to verify your identity in order to confirm that you are the individual for whom we have information in our system. These verification efforts necessitate us to request information from you in order to compare it with the information you have previously provided. For example, based on the nature of your request, we may require specific information to ensure it aligns with our existing records. Alternatively, we may reach out to you using a communication method (such as phone or email) that you have previously shared with us. We may also employ alternative verification methods as the situation requires.

We will only utilize the personal information provided in your request for the purpose of verifying your identity or authority to make the request. We will make every effort to minimize the need for requesting any further information from you in order to complete the verification process. However, in order to ensure the accuracy of your identity and maintain security and prevent fraud, we may need you to provide additional information if we cannot verify your identity with the information we already have on file. We will remove any extra information you have provided once we have completed the verification process.

Additional rights regarding privacy
You have the right to raise concerns about the handling of your personal information.

If there are any inaccuracies or irrelevance in your personal data, you have the right to request corrections. Additionally, you can also ask for restrictions on the processing of your information.

You have the option to appoint a representative who can submit a request on your behalf in accordance with the CCPA. We reserve the right to reject a request made by an authorized agent if they fail to provide sufficient evidence of their valid authorization to act on your behalf, as required by the CCPA.

You have the option to request that your personal information not be sold to third parties in the future. Upon receiving a request to opt out, we will promptly address the request, ensuring that it is processed within fifteen (15) days from the date of submission.

If you wish to exercise your rights, please feel free to reach out to us using the contact information provided at the end of this document. If you have any concerns regarding our data handling practices, we encourage you to reach out to us.

MINORS

Our Services are not suitable for individuals who are below the age of 13. We make sure to avoid collecting Personal Information from children on purpose. If you are the parent or guardian and believe your child has provided us with personal information, please get in touch with us to request deletion.

MODIFICATIONS TO THIS POLICY

We have the authority to make changes to this Privacy Policy as we see fit, without needing anyone else’s approval. Whenever any changes are made, they will be posted on the Services. By using the Services after any changes to these terms have been posted, you are indicating your acceptance of those changes. If there are any significant changes to the Privacy Policy, we will make sure to inform you through appropriate means.

GET IN TOUCH WITH US

If you have any inquiries or feedback regarding this policy, please feel free to reach out to us via email at [email protected]